Under administrative direction, leads the regional, multi-agency project to design, build and implement the next generation ORCA regional electronic fare collection system across multiple phases of development; provides oversight of the regional project team, vendors and consultants to provide an integrated, end-to-end fare collection system; manages the transition of the current ORCA fare collection system to next generation ORCA system; ensures effective communications and coordination with associated project stakeholders and participating agencies, including the ORCA Joint Board and Steering Committee.
This is a regional position, working across seven ORCA partner transportation agencies, which includes Sound Transit. This position will be responsible for building and later expanding upon the region-wide fare collection system, which involves integration and migration projects across each of the ORCA agencies.
The following duties are a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
• Plans, directs, coordinates, and assesses the work of staff assigned to the project from various partner agencies; manages project consultants and vendors; monitors work activities and coordinates schedules, projects, budget guidelines, and programs; makes effective decisions and recommendations to the Steering Committee; drives risk management and issue resolution through project governance. • Manages the portfolio of interrelated sub-projects within the complex, multi-year overall next gen ORCA program; manages change control across the various projects. • Provides oversight of the project team through the project lifecycle, including agency leads, consultant resources and vendors; coordinates training; manages project team relations; manages the workflow and prioritization of work and measures the performance of the project scope, schedule and budget. • Manages individual performance of assigned staff, manages collective performance of program team, consultants and vendors; takes appropriate corrective action when necessary; provides advice and counsel to staff, Steering Committee and Joint Board as necessary. • Plans and provides oversight to the overall systems design work and related business processes; includes design and delivery of front office hardware solutions, applications, back office software and hardware, systems integration, and managing change of impacted business processes; manages effort to integrate the current system with the new ORCA during the transition phase; responsible for additional integration of multiple vendors to provide an integrated, end-to-end regional fare collection system. • Supports community relations, customer service, and public information effort(s) for responses to media, peer, and customer inquiries and complaints applicable to the next generation ORCA program. • Provides policy and staff assistance to the Joint Board, Steering Committee, and associated agencies on any program issues and provides recommendations on strategies to resolve these issues; recommends modifications to functional areas, policies, standards and procedures as appropriate; and conducts follow-up to ensure that the issues have been resolved and that the project remains on schedule. • Following the initial launch of the new ORCA system, continues oversight of projects to reach system acceptance, and leads additional phased projects during operations for system enhancements and additional features. • It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees. • It is the responsibility of all employees to integrate sustainability into everyday business practices. • Other duties as assigned.
Education and Experience: Bachelor’s Degree in business management, information systems, project management, engineering, or closely related field and eight years of experience managing the design and implementation of large and complex projects with multiple stakeholders; OR a combination of education and experience.
Required Licenses or Certifications: None.
Preferred Licenses or Certifications: • Masters’ Degree in business management, information systems, or project management. • Current Project Management Professional Certification.
Required Knowledge of: • Advanced project management principles and practices for a range of alternative project delivery methods. • Principles and standards of Enterprise IT Systems, Fare Collection Systems, or Intelligent Transportation Systems (ITS). • Systems engineering from both a business and technology perspective. • Advanced principles and practices of project controls, budget preparation, contract administration, change management and contract performance assessment. • Policy and procedure development. • Risk assessment and strategic planning. • Pertinent federal, state, and local laws, codes, and regulations as they apply to transit operations. • Principles of financial management (expenditure tracking, earned value, variance identification, revenue tracking. • Operations, services, and activities of assigned division programs and functional areas. • Techniques to work effectively under pressure, meet deadlines, and adjust to changing priorities. • Advanced principles and practices of governmental budget preparation and administration. • Excellent oral and written communication skills and effective presentation skills. • Modern office procedures, methods, and equipment including computers and computer applications such as word processing, spreadsheets, and statistical databases. • Principles of supervision, leadership, training, and performance evaluation.
Required Skill in: • Expert level experience managing the delivery of large, complex systems projects through design, build and implementation. • Delivering large, public facing systems projects such as electronic fare collection systems, or Intelligent Transportation Systems projects. • Driving project direction while working collaboratively with project stakeholders at all levels including the ORCA Joint Board, Steering Committee, Agency officials and subject matter experts. • Managing the goals and expectations of multiple stakeholders and working to ensure that the solution meets the needs and requirements of the diverse range of agencies. • Vendor and contractor oversight and performance management. • Performing high level negotiations and partnering with local jurisdictions and agencies, consultants, contractors, and community groups. • Establishing and maintaining effective working relationships with other department staff, management, vendors, outside agencies, community groups and the general public. • Applying advanced project management and program development techniques and principles. • Conceptualizing, influencing, developing, and administering goals, objectives, guidelines, and procedures for the project. • Developing and monitoring project budget, cost, and schedule. • Interpreting and administering policies and procedures sufficient to administer, discuss, resolve, and explain them to staff and other constituencies. • Identifying and responding to sensitive community and organizational issues, concerns, and needs. • Presentation development and public speaking skills. • Critical and strategic thinking, complaint resolution, and problem solving. • Preparing clear and concise administrative and financial data and reports. • Applying appropriate oral and written communication techniques to various individuals ranging from Agency employees, consultants, contractors, the general public, elected officials, community leaders, and local, state, and federal agencies. • Supervising, leading, and delegating tasks and authority. • Planning and organizing work to meet changing priorities and deadlines. • Identifying and resolving issues in a timely manner using sound judgment and effective communication.
Physical Demands / Work Environment: • Work is performed in a standard office environment, with periodic visits to project sites. • Subject to standing, walking, bending, reaching, stooping, and lifting of objects up to 25 pounds. • The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.
Sound Transit is an equal employment opportunity employer. No person is unlawfully excluded from employment action based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status or other protected class.
About Sound Transit
Sound Transit plans, builds and operates regional transit service throughout the urban region of Seattle. Sound Transit is currently experiencing major growth and is in the process of planning and building the most ambitious transit expansion in the country. Named by Kiplinger’s as one of the “10 Best Cities to live in the Next Decade”, Seattle is a vibrant city surrounded by unmatched natural beauty, economic opportunity, cultural events and educational excellence. It is home to a diverse and growing population with hundreds of thousands of commuters riding Sound Transit services daily.We contribute toward this growth by providing the community with quality service that will generate a better quality of life for commuters and Seattle as a whole. This is an exceptional opportunity with a progressive organization that offers growth potential both professionally and personally. We offer an attractive compensation package to include competitive benefits and a chance to have a positive impact on the environment as well as becoming a key contributor toward Seattle’s quality of life. Join Sound Transit and be a part of its culture which is built around inclusion and respect where everyone is treated fairly and every voice is heard.